Shipping Policy
We are pleased to offer worldwide shipping on all book orders. To ensure transparency and a smooth shopping experience, please read the following details carefully.
We currently ship to most countries worldwide. However, we do not ship to:
P.O. Boxes
APO / FPO / DPO addresses
Countries with shipping restrictions due to local regulations or carrier limitations
Order Processing and Cutoff TimesOrder Processing Time: 1–2 business days (Monday to Friday, excluding public holidays).
Daily Cutoff Time: Orders placed before 10:00 AM (GMT+8) are processed on the same business day.
Orders placed after the cutoff will be processed the next business day.
Shipping Methods and Estimated Delivery Times
We work with trusted global carriers, including: DHL,FedExStandard Shipping: Estimated transit time within 7–14 business day after order placed.
Expedited Shipping: Estimated transit time within 3–7 business day after order placed.
Note: Delivery times are estimates and may vary based on the destination, customs clearance, and local postal services.
Tracking Your OrderOnce your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package in real time.
If you have not received your tracking details within 3 business days after placing an order, please contact us at support@zkbookstore.com
Customs, Taxes & Import DutiesInternational orders may be subject to customs inspections, which can delay delivery.
Buyers are responsible for paying any applicable taxes, VAT, and import duties.
In some countries, these fees may need to be paid directly to the courier upon delivery.
Missing, Lost, or Delayed PackagesIf your tracking shows “Delivered” but you have not received your package, please:
Check with neighbors, building security, or your local postal office.
Contact the shipping carrier directly with your tracking number.
If the issue is unresolved, contact us immediately.
If the package is lost in transit, we will work with the courier to locate it. If the carrier confirms it cannot be found, we will issue a replacement or refund.
Contact Us
For any questions regarding shipping, tracking, or delivery, you can reach us at:
Email: support@zkbookstore.com
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All rights reserved.
ZK BOOKSTORE
BLOCK B BENNINGTON RESIDENCE
53200, Kuala Lumpur MALAYSIA
+601153384765
support@zkbookstore.com
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